Appointment Process

New Client Process

If you are interested in becoming a new client with New Perspectives Center, please call our office between 9am-5pm, Monday through Friday. 503-316-6770

When you call, please ask to be transferred to our intake department. One of our intake coordinators will ask you some basic questions to help connect you with the best possible provider for your needs. Please have your insurance information ready when you call. Due to our high call volume, our intake coordinators may not always be available at the time of your call, so you may be asked to leave them a voicemail with your name and number. One of them will call you back as soon as they are available.

Once one of our intake coordinators speaks with you and has some of your basic information, they will then check to see which of our providers have the availability to schedule a new client. Out of those providers with openings available, the intake coordinator will then determine which providers are able to address the issues that you would like to work on. They will also check to see if the provider is able to bill your insurance carrier.

We look forward to serving you!

Once You Have Scheduled Your First Appointment

  • Paperwork: We will mail the intake paperwork to you and request that it be completed before the start of your appointment. You can also print the intake paperwork off of our websiteand fill it out.
  • Legal Guardianship Paperwork: If the new client is a minor, we will ask you during the phone intake if you are the legal guardian for the minor. If you are, we will request that you bring your legal guardianship paperwork in with you. If you do not have it (and you are a biological parent), we will not deny services, but will explain that without documentation, we may release information to the other biological parent.
  • Arrive 5-10 Minutes Before Your Scheduled Appointment: We need a few minutes to make sure your paperwork is completed. We will also make a copy of your insurance card and collect your co-pay.
  • If You Arrive Late: Your appointment time is reserved just for you. Please try to be on time. If you are not able to make your appointment for some reason, please give 24 hours advance notice so that someone else may benefit from that time. But remember this will delay the services you are requesting for you and/or your child.

Insurance

Most insurance companies cover our services and providers. As some insurance plans cover only a portion of therapy fees, we are happy to bill both primary and secondary insurances directly for your convenience. Co-payment (or payment for fees for non-insured clients) is expected at the time services are rendered. VISA and MasterCard accepted.